1. Overview

At ToSells, we are committed to customer satisfaction. Due to the nature of digital products (software license keys, digital downloads), our refund policy differs from physical goods retailers. Please read this policy carefully before making a purchase.

2. Eligibility for Refund

Refunds are accepted within 7 days of purchase under the following conditions:

The license key has not been redeemed, activated, or used on any device.
The product received is materially different from the product description on the Site.
The license key is invalid, already used, or non-functional (defective key).
Duplicate purchase (you accidentally purchased the same product twice).

3. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

Activated Keys: Once a license key has been activated or redeemed on a device, it cannot be returned or refunded, as the key becomes bound to your account/device.
Compatibility Issues: If the software does not work on your system due to incompatible hardware or operating system. It is the buyer's responsibility to check system requirements before purchase (see our Terms of Service).
Change of Mind: Refunds are not available simply because you changed your mind after purchase, unless the key remains unused.
Downloaded Content: Digital assets that have already been downloaded cannot be refunded.
Beyond 7 Days: Refund requests submitted more than 7 days after purchase will not be processed.

4. How to Request a Refund

To request a refund, follow these steps:

Log in to your ToSells account and navigate to My Orders.
Select the order you wish to refund and click "Request Refund" or "Open Dispute."
Provide a detailed reason for your refund request and any supporting evidence (e.g., screenshots of errors).
Alternatively, email us at support@tosells.com with your order number and reason for the refund.

5. Refund Processing

All refund requests are reviewed by our team within 24-48 hours.
Approved refunds are processed within 5-7 business days to the original payment method used at checkout.
Refunds for UPI and net banking payments may take up to 10 business days depending on your bank.
You will receive an email confirmation when your refund has been processed.

6. Replacement Keys

If you received a defective or invalid license key, we may offer a replacement key instead of a refund, subject to availability. Replacement keys are delivered within 24 hours of approval.

7. Dispute Resolution

If you are unsatisfied with the refund decision, you may open a dispute through your account. Our dispute resolution team will review the case and provide a final decision within 48 hours.

8. Contact Us

For any refund-related queries, contact us at:

Email: support@tosells.com
Support Page: tosells.com/p/contact