Grievance Officer

Tosells is committed to resolving complaints about orders, sellers, products or content quickly and fairly.

Designation
Grievance Officer

How to raise a complaint

  1. Email the Grievance Officer with your order number, the product or seller concerned, and a description of the issue.
  2. We acknowledge every complaint within 48 hours and share a complaint reference.
  3. We aim to resolve complaints within one month of receipt, and keep you informed of progress.
  4. For problems with a specific order you can also open a dispute from your orders.

Seller details (name, address and GST number where applicable) are shown on each product and on your invoice.